SECURITAS GROUP

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 341 000 employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.

We are seeking an innovative and proactive AI Process Improvement Specialist to join our Global Clients Commercial Sales & Proposal team. This role will drive the adoption and integration of AI technologies into our sales and RFP processes. The ideal candidate will have a strong understanding of AI applications, excellent communication skills, and experience in how to drive change management in a commercial and global environment. This role is pivotal in revolutionizing how we manage proposals, improving efficiencies in content creation, reuse, and streamlining workflows. As an AI Process Improvement Specialist, you will help us implement cutting-edge AI techniques to optimize the proposal lifecycle, including automating responses, enhancing content curation, and driving innovation in proposal and sales management.

You will work closely with our Sales and Proposal Operations team, and global business subject matter expert teams to deliver solutions that increase productivity, accuracy, and consistency across global proposals, ensuring a competitive advantage in securing high-value contracts.

Responsibilities:

• AI-driven Content Optimization: Leveraging AI to enhance proposal content development by automating repetitive tasks such as content reuse, grammar correction, style consistency, and keyword optimization. Implementing AI-powered tools to ensure content is always aligned with the latest company standards and tailored for each client’s needs.
• Process Automation: Identifying and implementing AI solutions to streamline key sales and proposal processes, such as RFP document analysis and risks, compliance checklists, document comparison, and automated response generation. Design workflows to reduce manual efforts and increase team efficiency. Monitoring and evaluating the performance of AI solutions, making adjustments as needed.
• Data Analytics for Proposal Insights: Using AI methods to analyze historical proposal data, win/loss ratios, and client feedback to improve proposal strategies. Developing predictive models to identify factors that contribute to successful outcomes.
• Content and Knowledge Management: Supporting the optimization of knowledge management systems by creating AI models that classify, tag, and retrieve relevant proposal content quickly and accurately.
• Training and Support: Training Sales and proposal teams on AI tools and best practices, ensuring smooth adoption and integration into daily workflows. Providing ongoing support and enhancements based on team feedback.
• Research and Innovation: Staying updated on the latest and emerging AI trends, tools, and methodologies, continuously identifying opportunities to continuously improve our processes and content.

Requirements

• Education: Bachelor’s or master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. A background in Business, Marketing, or Communications is a plus.

• Experience:
• 4+ years of experience with a strong focus on content optimization and process automation.
• Proven experience in AI applications, preferably within a global sales environment.
• Experience in integrating AI processes into Sales business processes, especially in global or large-scale teams.
• Technical Skills:
• Strong prompts skills in back-end AI tools.
• Familiarity with AI tools such as CoPilot, ChatGPT etc. to streamline workflows.
• Experience with cloud platforms (e.g., AWS, Azure) and integration with enterprise software (CEP, SharePoint, Responsive etc.).

• Soft skills:
  
  • Excellent analytical and problem-solving skills with the ability to translate business needs into AI solutions, and to translate data into actionable insights.
  • Strong project management and change management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Curious mindset with a passion for exploring new technologies.
  • A fundamental interest in driving change and development.
  • Detail-oriented, with the ability to manage multiple projects simultaneously in a fast-paced environment.
  • Must have excellent English written and verbal communication skills.

Preferred Qualifications:

• Experience working in a proposal management team, preferably in sectors like security, technology, consulting, or engineering.
• Familiarity with proposal management software and AI integration into content management systems.
• Experience using AI to drive data-driven decisions and optimize workflows for business development teams.

Working conditions

Role is based in Securitas AMEA office in India, Gurugram. It's a hybrid working model with Tuesdays and Wednesdays as mandatory office days. 

What we offer?

• Being part of a dynamic team that values creativity and innovation.
  
• Opportunity to work on global projects with a diverse team, revolutionizing how proposals are created and managed using the latest AI technologies.
  
• Continuous learning and professional development opportunities.
  
• A collaborative work environment where your AI expertise directly impacts global business outcomes.

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If it all sounds good to you, don’t hesitate to apply!