Regional Programme Director
Purpose
The Regional Programme Director will have full accountability for governance, compliance, and managing the commercial operation of the client.
Working with and across multiple internal and client stakeholders in the countries in scope, the Regional Programme Director will be responsible for the development and execution of a strategic plan, client growth strategy ND ensuring client excellence.
The Regional Programme Director will be responsible for leading and motivating the cross border teams of people, officers, and staff, across the client contract, and in every site to deliver excellent levels of service to all stakeholders.
Ensuring governance and full compliance with governa policies and standards across the client account in EMEA and driving the Securitas strategy.
The role directly reports into the Strategic Client Director – GCE.
Key Responsibilities:
Client Engagement:
- A key point of contact to ensure the delivery of high-quality service for Client across the EMEA Region; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner
- A key decision maker leading the commercial management of EMEA Operations
- Overall responsibility for the general management of the designated account across EMEA and in doing so meet all contractual responsibilities and commitments.
- Leading a diverse team across multiple sites and dispersed locations through an integrated operational strategy
- Provide account support focused on service delivered across the client portfolio and maximise service delivery satisfaction levels
- Leading global training programmes across the countries in EMEA
- Build an excellent multi- layered relationship with the client as well as with Securitas in-country teams in current and future EMEA scope of the contract
- Ensure that there is an open, honest, proactive, and innovative approach to the relationship at all levels within the client’s organisation
- Control in detail the implementation and compliance of the contractual KPI/SLA targets
- Work closely with subject matter experts within the wider Securitas organization to devise attractive and innovative service solutions, mitigating risk and driving efficiencies for the client across the portfolio
- Keeping close contacts with the client by continuously monitoring the market and staying informed of the expectations of the client as well as the trends in the different countries
Security & Risk expertise:
- Be a knowledge leader in Security and Health & Safety, lead and influence the client in this area
- Commercial experience in managing contractual requirements across large multi site activities.
- Following best practice by meeting compliance, governance and regulatory
- Drive and implement optimisations in the client portfolio in EMEA together with experts either in country or internationally.
- Ensure that all projects, transformation, and transition processes are monitored closely to keep to deadlines and original objectives
- Keep abreast of all new innovations within the security industry that will assist with business growth
- Conduct investigations into reported risks or incidents and provide summary reports for security management review
- Develop reports, including statistical and written analyses of threats and incidents for management review
Leadership:
- Leading by example and demonstrating Securitas’ cultural values of Integrity, Vigilance and Helpfulness
- Promote positive cultural change and implement new methods of working to support continuous improvements, high quality service, and a consistent approach which all enhance the client experience
- Provide inspiring leadership for the operational teams across the portfolio, giving clear direction and objectives measuring the performance of these objectives in a consistent manner
- Define and share operational guidelines, KPIs and targets with the Account team.
- Play a lead role driving the compliance to the training plan and best practice across the account
- Ensure all staff are trained in all Securitas Group Policies and procedures and that they have undertaken the training necessary for their role
- Performance management - regular meetings with operations leads and key decision makers to provide updates on performance and quality (i.e., reporting on regular audits based on KPI measures and SLA deliverables)
Building relationships:
- Build long-term internal and client business relationship to mutually benefit the client and company business objectives
- Build strong and trusted relationships with senior stakeholders and leaders in the EMEA business
- Identify and promote new methods of working by implementing best practice across countries.
- Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of Securitas key systems, tools, and policies
Any other duties as directed by the Vice President – GCE
Competencies:
- Leadership
- Business Acumen & Commercial Awareness
- Decision Making
- Planning and Organising
- Demonstrate ability to communicate, present and influence credibly at all levels both internally and externally
- Strategic Thinking (Planning & forecasting)
- Client Management
- Relationship building & Networking
- Risk Management
Person Specification
Minimum Required:
- Based in Europe
- EU citizen or valid work permit
- 5 plus years’ experience working in the private Security Industry
- Fluent in English
- Full driving licence & ability to travel globally as required
- A multi-skilled, pragmatic and highly motivated individual
- Experience of working with International Clients
- Extensive knowledge in the security management field as well as a proven record of accomplishment and successful change implementation
- Complete understanding of the security industry and associated EMEA Standards which enable compliance throughout the portfolio and install and maintain Quality
- Experience in managing security operations in multiple regions and countries including all finance, recruitment, development, succession planning and capacity planning
- Experience of leading culturally diverse teams to achieve a common goal and leading operational teams to help successfully deliver all services
- Excellent communication and organisational skills
- Ability to work to deadlines
Desirable:
- Bachelor’s degree or equivalent trough experience or certification in Security or Risk Management
- Locations
- Europe (flexible location)
- Remote status
- Hybrid Remote
We Make A Difference Every Day!
We work in an international, explorative, hands-on and dynamic business environment with customers and users in focus.
Our core values: Integrity, Vigilance and Helpfulness - are foundations that enable us to build trust with customers, colleagues, partners and our community.
We love going to work and doing what we do.
About Securitas
Securitas is a knowledge leader in security, that drives the industry forward. The security of the future is a combination of people, knowledge, technology and data. We call it Intelligent Security.
Regional Programme Director
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