Service Expert (D365), Client Excellence Platform
Securitas is a knowledge leader in security; driving the industry with the tools of tomorrow, not with the tools of yesterday. The security of the future is a combination of people, knowledge, technology and data.
Our big bet strategy for the mid and long-term future is called “Securitas Intelligent Security”. The SIS strategy will leverage technology in new and innovative ways to offer better, streamlined, and efficient services that will be predictive in the mid-term, and intelligent in the long term.
Service Expert (D365), Client Excellence Platform, Global IT
Main tasks:
- Provide service (technical and functional) expertise in service related projects (incl. development, testing and operational implementation)
- Monitor and report operational performance, analyze flows and define root cause of issues, incidents, bugs and drive resolution
- Ensure communication and collaboration with business, IT and service provider stakeholder to ensure high user satisfaction
- Support in service description and technical specification related to the service
- Support the demand for service related items in the service catalogs
- Support Application Management process
- Ensure SLA/OLA service fulfillment (service continuity)
- Continuous service improvement
- Knowledge transfer to Support and Application Management teams and help desk, including service support and methodology documentations
- Work actively to improve team performance and collaboration
- Ensure compliance of IS/IT services according to legal and security guidelines.
Key competences:
- Good knowledge of D365 CRM suite (One or few modules: D365 Sales, D365 Customer Service, D365 Filed Service, D365 Project Operations, D365 Customer Voice)
- Understand the functional needs and technical constraints of the service and the service consumers
- Experience in D365 configuration
- Experience in Service Operations and management
- Experience in working with D365 service support or maintenance
- Experience in working with service support
- Experience in working with ITSM tools (example ServiceNow)
- Experience in ITSM process management
- Experience in working with large suppliers in a global environment
Key personal skills:
- Fluent in English
- Strong verbal and written communication
- Ability to identify improvements
- Analytical thinking, problem solving and decision making
- Knowledge sharing
- Service minded
What we offer:
- Friendly work atmosphere
- Stable working conditions
- Sports card
- Medical insurance
- E-learning platform access
If it all sounds good for you, don’t hesitate and apply!
- Locations
- Europe (flexible location)
- Remote status
- Hybrid
Open positions at Securitas IT & Securitas Digital
We Make A Difference Every Day!
We work in an international, explorative, hands-on and dynamic business environment with customers and users in focus.
Our core values: Integrity, Vigilance and Helpfulness - are foundations that enable us to build trust with customers, colleagues, partners and our community.
We love going to work and doing what we do.
About Securitas
Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 341 000 employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.
Service Expert (D365), Client Excellence Platform
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