Service Manager, Client Excellence Platform

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Securitas is a knowledge leader in security; driving the industry with the tools of tomorrow, not with the tools of yesterday. The security of the future is a combination of people, knowledge, technology and data.
Our big bet strategy for the mid and long-term future is called “Securitas Intelligent Security”. The SIS strategy will leverage technology in new and innovative ways to offer better, streamlined, and efficient services that will be predictive in the mid-term, and intelligent in the long term.

 


Main Tasks:
  • Responsible for end-to-end service delivery with focus on business fit, customer satisfaction, cost efficiency and business continuity
  • Take the ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review
  • Assess feasibility and prioritize development initiatives and make decisions according to mandate
  • Oversee regular testing of information systems and applications to avoid disruptions
  • Communicate with and maintain stakeholder relationship
  • Ensure service documentation according to agreed standard guidelines (ITIL)
  • Provide on-call support and act on assigned Help Desk tickets (only major incidents)
  • Participate or consult in Change Advisory Board (CAB) meetings
Key competences:
  • Experience from core ITIL & ITSM tools (Preferably ServiceNow)
  • ITIL certification, or equal is meritorious
  • Experience in CRM solutions
  • Minimum 2 years experiences from Service Delivery and/or Service Management
Key personal skills:
  • Fluent in English
  • Strong verbal and written communication
  • Service minded and passionate for service solutions 
  • Knowledge sharing


If it all sounds good for you, don’t hesitate and apply!

And remember,

"You miss 100% of the shots you don´t take."

W. Gretzky

Or, know someone who would be a perfect fit? Let them know!

Department

Warszawa

Postępu 6
02-676 Warszawa Directions View page

We Make A Difference Every Day!

We work in an international, explorative, hands-on and dynamic business environment with customers and users in focus. 

Our core values: Integrity, Vigilance and Helpfulness - are foundations that enable us to build trust with customers, colleagues, partners and our community.

We love going to work and doing what we do.

Already working at Securitas?

Let’s recruit together and find your next colleague.

email
@securitas.com
  • Adela Misiak
  • Anlai Gao
  • Anna Nobel
  • Anna Tiberg
  • Bodil Höglund
  • Carl Frölund
  • Caroline Lengholm
  • Daniel Dudek
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