Service Expert, Client Excellence Platform

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Securitas is a knowledge leader in security; driving the industry with the tools of tomorrow, not with the tools of yesterday. The security of the future is a combination of people, knowledge, technology and data.
Our big bet strategy for the mid and long-term future is called “Securitas Intelligent Security”. The SIS strategy will leverage technology in new and innovative ways to offer better, streamlined, and efficient services that will be predictive in the mid-term, and intelligent in the long term.


Main tasks:
  • Monitor and report operational performance, analyze flows and define root cause of issues and incidents and drive resolution
  • Provide service (technical and functional) expertise in service related projects (incl. development, testing and operational implementation)
  • Ensure communication and collaboration with business, IT and service provider stakeholder to ensure high user satisfaction
  • Provide on-call support when needed and act on assigned Help Desk tickets
  • Work on escalated technical cases.

Key competences:
  • Minimum 2 years experience working with D 365 Sales (other CRM tools would be a plus)
  • Experience in configuration and development of D365
  • Experience from working ITSM tools (example ServiceNow)
  • Minimum 3 years experiences from Service Operations and management
  • Experience in Change and Release management
  • Experience from working with service support.

 Key personal skills:
  • Strong verbal and written communication, fluent in English
  • Ability to identify improvements
  • Pragmatic problem solving approach
  • Knowledge sharing
  • Service minded.

If it all sounds good for you, don’t hesitate and apply!

And remember,

"You miss 100% of the shots you don´t take."

W. Gretzky

Or, know someone who would be a perfect fit? Let them know!



Postępu 6
02-676 Warszawa Directions View page

We Make A Difference Every Day!

We work in an international, explorative, hands-on and dynamic business environment with customers and users in focus. 

Our core values: Integrity, Vigilance and Helpfulness - are foundations that enable us to build trust with customers, colleagues, partners and our community.

We love going to work and doing what we do.

Already working at Securitas?

Let’s recruit together and find your next colleague.

  • Adela Misiak
  • Anlai Gao
  • Anna Nobel
  • Anna Tiberg
  • Bodil Höglund
  • Carl Frölund
  • Caroline Lengholm
  • Daniel Dudek
  • Daniel Sandberg
  • Elin Mellberg

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